Urgent requirement for the position of Application Support Analyst Level II @ Nyc/NY

Hi,

Currently, I am recruiting candidates for one of my requirement as mentioned below. If you have a matching profile, please send me the updated resume along with contact details at the earliest.

 

Job Title	Application Support Analyst Level II
Project Location	Nyc NY
Duration	6 months /Contract

 
Skills Required and Job Description:

MOI : TELEPHONIC + SKYPE 4+ years' experience as a business analyst. Experience with working with Remedy and Service Now Experience with both traditional Waterfall SDLC and Agile / Lean methodologies. Experienced in test planning, test case development and execution. Working knowledge of a variety of technologies and platforms, including Asp.net, C#, SQl Server 2012, legacy midrange, client / server and web services. Experience with Microsoft Project, Office and Visio. Ability to manage multiple, concurrent projects, activities and tasks under time constraints. Ability to effectively interface with staff at all levels. Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment. Strong critical / analytical thinking and problem-solving skills. High energy level, adaptive and a strong team player with a good work ethic. Job Description Responsible for providing support through resolution or escalation to internal and external end-users of an enterprise case management system Diagnose and resolve Level 2 IT issues reported by users Plan, elicit, capture, analyze and validate business, functional and technical requirements. Answer queries, fulfill service requests, diagnose, troubleshoot, perform root-cause analysis to resolve application incidents including complex issues Use QC and BSDs in order to investigate, document and help resolve tickets Provide full documentation of reported technical issues (screenshots, BSD documentation, etc) Escalate incidents to the Application Support Manager when appropriate according to established procedures Send out email outage notifications to external and internal users

 

 

Thanks & Regards,

Manish Kumar

Technical Resource Specialist

RG Talent Inc.

39120 Argonaut way

Suite # 157, Fremont CA 94538

Phone : 510-443-0757 EXT- 191

Email :  manish@rgtalent.com

Hangout : manish.ustr@gmail.com

 

URL : www.rgtalent.com

 

In my absence please contact Sushant Saini at following address nikunj@rgtalent.com

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